Resident Portal Instructions

Pay Rent and Submit Maintenance Request Online

Did you know that you can now pay your rent and submit maintenance requests online? It's fast, easy, and secure, so why wait? Below, you'll find some information on how to get started and a few reasons why so many others have already made the switch!

Don't Have an Account?

It’s easy! Just let us know you want to pay your rent online and we'll email you an account activation link.

Get Started

Already have an account?

Click the button below to be taken to the Tenant Portal login page.


Login

Benefits

Once you’ve signed up, you can:

Convenience

Have you ever looked at a calendar and suddenly realized that your rent was due that day? Or worse yet, that it was due a few days ago and that it was now late? With online rent payments, these concerns are a thing of the past. Simply hop on your computer and in just a few minutes, your rent is paid! Or remove all doubt and schedule a payment in advance so your rent is paid automatically. And this is in addition to not having to write checks, address envelopes, or find/buy stamps...

Security

In a world where online financial predators seem more and more common, we understand if you have reservations about entering your bank account information online. But fear not! Your information is password protected and all transactions are both encrypted and securely transmitted.

Common Maintenance Issues

Smoke detector won’t work when tested or beeps softly on and off
Check and replace battery. Notify maintenance if still not working. Should test monthly.

Moisture in on windows or bathrooms
Make sure to keep rooms ventilated and wipe down any moisture to prevent mildew growth. See MOLD section of lease (Section 12, Page 4).

No power to plugs or switches
Check breaker panel or fuse box. Check and reset.

Garbage disposal won’t work
Push reset button on disposal or use ALLEN wrench and turn. Make sure no objects are jammed in disposal.

No hot water
Check thermostat on hot water tank. Is pilot light lit? Check breaker panel or fuses valve closed.

Hot water “TOO HOT”
Check thermostat on tank and turn down.

Faucet or toilet leaks
Turn off water fixture under sink, toilet at valve and notify maintenance.

Toilet plugged
Try plunger. If still plugged call maintenance. Note: if tenant caused clog then you will be accountable for bill.

Sink, tub, or shower plugged
Remove hair from drain

Heater not working
Check thermostat. Check button or pilot lights. Furnace covers on correctly? Is pilot light lit? Breaker tripped?

Dishwasher won’t drain
Clean food out of bottom of dishwasher. Clean float. Rinse dishes before washing. Use jet dry once a month. Jet dry prevents hard water build up.

Refrigerator too warm or too cold
Check thermostat, set correctly. Front and Back grills clean. Clean out drain hole.

Account Setup

It only takes a few minutes to get started! Here’s what you need to do:

Request an Activation Link

Complete the form below and we'll email you the activation link you’ll need to set up your account