COVID-19 Titan Property Management Protocols

Based on NARPM® Members Shared Protocols

Sorry for any inconvenience but we have implemented social distancing and CDC approved protocols for our operations to remain safe. The office will remain closed to the public for walk-ins without an appointment, but you may schedule an appointment with your property manager if necessary. Otherwise our team will continue to provide support via your portal, phone, email, and text.

Schedule Self-Showing: 916-553-2866  I  Maintenance: (916) 884-5287  I  Main Office: 916-745-3385

APPLICANTS

• All applications must be submitted online through the property listing at  www.titanrei.com

• Upload all documents when applying or if needed email to apply@titanrei.com 

• For status of a current application, please email apply@titanrei.com or main office

SHOWINGS

• Self-Showing Technology; schedule online at www.titanrei.com or by calling 916-553-2866

RENT PAYMENTS

We are only accepting online rent payments to minimize exposure to COVID-19.  Most of our Tenants already pay online at www.titanrei.com/resident-portal 

• ACH (FREE)

• Payslip at 7-Eleven, ACE Cash Advance, and CVS stores (Third Party Fee of $3.99 per $1,500).  Payslip can be accessed through the Tenant portal and scanned on phone or printed. 

• Credit Card (Third Party Fee noted at the time of the transaction)

NEW SECURITY DEPOSITS

• Payslip at 7-Eleven, ACE Cash Advance, and CVS stores (Third Party Fee of $3.99 per $1,500) 

*All move-in charges must be paid 3 business days prior to receiving possession.

• Bank ACH through Tenant Portal (FREE)

*All move-in charges must be paid 7 business days prior to receiving possession.

SCHEDULING INSPECTIONS & MAINTENANCE

• We are requesting that tenants let property managers know if anyone in their household has contracted the virus so that outside vendors and staff don’t enter the property to perform maintenance work or inspections if someone is or has been ill.

• If you become ill after scheduling an appointment please notify your property manager as soon as possible so they can reschedule for everyone’s safety.  

MOVE-OUT PROCEDURE

• Make sure the property was professionally cleaned and a receipt provided to the property manager by email or with keys.

• Drop keys through front door mailslot prior to 5:00 PM on the final day of your Tenancy.

• Titan will perform Move-out inspection documenting move-out condition with photos.

• Any cleaning and repairs required will be performed.

• An itemized security deposit disposition will be mailed with your refund within 21 Days.  If any Tenant responsible repairs or cleaning, copies of invoices will be included for reference.